Warranty Policy

Warranty Terms and Conditions

Grizzl-E comes with the option of a 3-year or 5-year manufacturer’s Warranty. United Chargers extend this Warranty to original purchasers of GRIZZL-E ™ EV Charging Stations. United Chargers warrants that this product is free from defects in materials and workmanship for the period specified in the Warranty from the date of purchase. If during the Warranty Period, under normal operating conditions, your charging station becomes defective, United Chargers will, upon written notice of the defect that occurred during the Warranty Period, replace the charging station until the defect is resolved.

No agent, employee, or representative of United Chargers has any authority to affirm, represent or warrant anything concerning GRIZZL-E ™ EV Charging Stations except for the affirmation and representation specifically included in this Warranty. This Warranty will not apply if the product has been misused, abused, or altered. The Warranty does not cover cosmetic damage such as scratches, dents, or normal aging. The Warranty does not cover damage due to an extreme power surge, extreme electromagnetic field, or any acts of nature. This Warranty will not apply if the product is used with any third-party extension cords or electrical adapters. The Warranty for the cable does not include normal tear and wear. This Warranty does not cover plugs exposed to snow or water for a prolonged period. The waterproof rating of the enclosure cannot be guaranteed if the charger is mounted upside down. The Warranty will apply only if the product is defective. United Chargers does not warrant that any software services for Wi-Fi-connected Smart Units will be error-free or operate without interruption.

The warranty claimant must produce the original purchase invoice, including the date of purchase. For all products that are under Warranty, United Chargers will issue a replacement unit. The Warranty covers the cost of the replacement charging station, including shipping and handling for both the replacement unit and the return shipping for the defective unit. The cumulative liability of United Chargers for warranty claims will not exceed the original price of the charging station. Warranty claims submitted within 60 days from purchase will be replaced with a new unit. Warranty claims submitted after 60 days will be replaced with a refurbished unit.

United Chargers assumes no liability for any dismantling, removal, installation, re-installation, labour costs, or consequential damages associated with this Warranty. United Chargers is not responsible or liable for any costs associated with faulty installations. United Chargers shall make the final decision, in fairness to all concerned, as to the legitimacy of any such claim on this Warranty.

Upon discovery of any defective GRIZZL-E™, please contact our Technical Support Department for further instructions as to how to repair or replace the defective unit or log into your account at www.grizzl-e.com and submit a support ticket.

 

Claim Warranty Service

To Obtain Warranty Service:

Fill out and submit the Technical Support Form. Ensure the following information is on the ticket before submitting:

• Customer Name
• Customer Email Address
• Customer Address
• Customer City
• Customer State/Province
• Customer Country
• Charger Model Number
• Charger Serial Number
• A detailed description of the problems you are experiencing with the charging

If United Chargers determines that the defect appears to be covered by your Warranty and your Warranty is still in effect you will be provided with a replacement charger. A replacement charger of the same model number will be sent to your shipping address, and a return label will be provided to ship the defective unit back. The defective charging station must be returned in its original shipping box or in another shipping container designed to prevent damage to the charging station.