Eligible Grizzl-E Smart ChargeLab units can be upgraded to the new Grizzl-E Connect application.
Eligibility
Charger Purchase Date
Your Grizzl-E charger must have been purchased between October 1, 2022 and August 1st, 2023
Units purchased prior to October 1st, 2022 will have an extra fee of 150 CAD (100 USD) fee applied.
ChargeLab App Connection
Upgrade Process
1: Request Upgrade
Fill out the Technical Support form. Indicate Grizzl-E Smart ChargeLab Upgrade in the ticket subject. Our Technical Support agents will confirm the upgrade and give you further instructions, including the shipping address based on your location.
2: Ship Your Charger
Carefully pack your Grizzl-E Charger in a secure package. Include the pre-paid shipping label for the return journey. This label will ensure that your charger reaches our facility with ease.
3: Charger Reception
Once your charger arrives at our facility, our skilled technicians will take over. They will carefully inspect your charger and prepare it for the hardware upgrade process. Our team will perform the hardware upgrade, ensuring that your Grizzl-E charger is compatible with the "Grizzl-E Connect" App. This upgrade typically takes 3-4 working days to complete.
4: Return Shipping
Once the hardware upgrade is completed, we'll securely package your charger and ship it back to you using the provided pre-paid label. Your upgraded charger will be on its way back to you in no time!
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